![]() New instruments are also eligible for enrollment into FCNY’s Concierge Service Guarantee at time of purchase. This Guarantee is built on top of any pre-existing Manufacturer's Limited Warranty on new instruments. The FCNY Standard Service Guarantee covers any and all minor adjustments impacting the playability and/or mechanical functionality of the instrument for 12 months from original purchase date. We proudly offer a 12-month Standard Service Guarantee on all new instrument purchases. Read more about our sales and return policy here. ![]() To initiate a return of a Lefreque, please contact us. To be eligible for a return or exchange, the Lefreque(s) must be unused and in the same condition that you received it, including the original packaging. Lefreques are eligible for return/exchange within 7 calendar days of the anticipated delivery date. Defective merchandise may be returned for exchange within 7 calendar days of the original invoice date for replacement with an identical item, but must be unused and in original packaging to be eligible for return. Please note that FCNY will grant the trialing client the right to purchase any unique item from their trial, even if another buyer has made a purchase online in the interim.Īll accessories, including cases, bags, tone enhancers, flute care products, are not eligible for return or exchange. Please contact us within 7 days of receiving the instrument to begin the return process. All returns and exchanges must include a completed RMA Form.įor those clients who choose to trial instruments before purchasing, there are no returns or refunds after finalizing a sale, as the trial period allows for a free, no obligation return.Īny pre-owned instrument purchases made via our website will be fulfilled immediately after any existing trials are completed and the instruments are returned to FCNY. FCNY offers a 7-day return window for all instrument purchases made through our website, new or used. ![]()
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December 2022
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